Customer Service Associate

4 days ago


Spartanburg, South Carolina, United States Rack Room Shoes Full time
About Our Company: Rack Room Shoes is a family footwear retailer offering a wide selection of great shoes for men, women, and children in comfort, dress, casual, and athletic categories. Our stores provide a welcoming atmosphere where customers can find the perfect pair of shoes for any occasion. As a Sales Associate, you will be part of a dynamic team that strives to deliver outstanding results and exceed customer expectations. With a focus on teamwork and collaboration, you will contribute to the success of our stores and help us achieve our mission.

Salary Range: The estimated salary for this role is $48,000 - $58,000 per year, depending on experience and location.

Job Description: In this role, you will meet sales and work goals as directed by store management, while practicing our service standards and leading team members by example. Your duties will include controlling cash, processing sales transactions, and maintaining merchandise presentation. You will also promote company rewards programs and business initiatives, maintain awareness of sales promotions and merchandise presentation, and ensure stock is well arranged and merchandised properly.

Duties and Responsibilities:
  • Create an excellent shopping experience through awareness of company service standards and a positive attitude
  • Promote company rewards program and other business initiatives
  • Maintain awareness of sales promotions and merchandise presentation
  • Ensure stock is well arranged and merchandised properly
  • Maintain cleanliness and organization of all store areas
  • Develop product knowledge and fitting skills
  • Maintain loss prevention awareness and participate in physical inventories


Key Qualifications: To succeed in this role, you should possess strong interpersonal skills, basic communication, organization, and math skills, and experience in retail sales, preferably specialty retail or footwear.

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