Sales and Service Associate
7 days ago
We are seeking a highly motivated Sales and Service Associate to join our team at ProSource LLC.
Job Summary:
The Sales and Service Associate will provide exceptional customer service, support walk-in customers with plumbing products, and process transactions accurately and efficiently using our point-of-sale system.
Duties and Responsibilities:
- Greet customers, identify their plumbing needs, and offer product recommendations and technical assistance.
- Process sales transactions, maintain counter inventory levels, and ensure accurate product pick-up.
- Maintain a clean and organized showroom, stock shelves, and replenish inventory as needed.
- Answer customer inquiries via phone or in person, provide information on product pricing, availability, and specifications, and collaborate with the warehouse team to fulfill customer orders.
- Stay up-to-date on industry trends, new product launches, and pricing updates, and handle customer complaints and concerns professionally.
- Assist with special promotions, events, and marketing initiatives as needed, and follow company policies and procedures.
Requirements:
- High school diploma or equivalent, with additional education or training in plumbing or sales preferred.
- Proven experience in retail sales, preferably in a plumbing or home improvement environment, with strong knowledge of plumbing products.
- Excellent communication and interpersonal skills, with ability to build rapport with customers, and proficiency in using computerized point-of-sale systems.
- Ability to multitask, work efficiently in a fast-paced environment, and flexibility to work holidays as required.
Physical Requirements:
- Physical ability to lift and move heavy objects, bend, stoop, and stand for extended periods.
- Positive attitude, willingness to learn, and passion for delivering exceptional customer service.
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
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