Customer Service Representative

5 days ago


Fernandina Beach, Florida, United States The UPS Store Full time
The UPS Store is seeking a highly skilled and customer-focused Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all walk-in customers and telephone inquiries. Your primary goal will be to provide accurate and timely information on our products and services, while also ensuring that our customers receive the best possible solutions for their shipping needs.

Responsibilities:

* Deliver outstanding customer service to all customers, both in-person and over the phone
* Continuously practice good listening skills with customers, team members, and leadership
* Take ownership of customer shipping needs and offer viable solutions
* Take action to learn all product and service offerings, alternative solutions, and industry trends
* Operate all equipment, software, and devices in an expert fashion and be willing to teach others
* Maintain a clean, organized, and safe working environment
* Perform other duties as assigned

Qualifications:

* High school diploma or GED required
* Computer skills, including Microsoft Office and Adobe Suites
* Outstanding phone skills
* Strong verbal and written communication skills, including spelling and math
* Prompt, reliable, and responsible
* Able to lift 40+ pounds

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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