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Client Services Coordinator

2 months ago

Cheshire, Connecticut, United States Paws Pet Resort & Spa Full time
Position Overview

Paws Pet Resort & Spa is a premier establishment dedicated to providing exceptional care for pets, including lodging, daycare, and grooming services. Since our inception in 2007, we have prided ourselves on our commitment to quality pet care. The effectiveness of our operations hinges on the dedicated individuals who care for the pets entrusted to us, ensuring their comfort and well-being remains our top priority.

Role Summary: We are in search of a professional and personable Client Services Coordinator to represent our company and deliver outstanding service to our clients and visitors. In this pivotal role, you will be responsible for creating a welcoming environment and ensuring a positive first impression.

Key Responsibilities:

  • Delivering exceptional customer service and addressing client needs promptly.
  • Collaborating with team members, supervisors, and management to achieve the goals of Paws Pet Resort & Spa.
  • Managing incoming phone calls, scheduling reservations, and responding to inquiries via voicemail and email in a professional manner.
  • Facilitating the check-in and check-out process for clients following established procedures.
  • Maintaining a clean and organized reception area.

What We Provide:

  • Comprehensive training programs for personal and professional development.
  • Paid time off and vacation benefits.
  • 401K plan with health insurance reimbursement options.
  • Direct deposit for payroll.
  • Employee discounts on services and personal pet care.
  • A supportive and inclusive workplace culture.

Qualifications:

  • High school diploma or equivalent (preferred).

Experience:

  • Minimum of 2 years in customer service (required).
  • Sales experience is a plus (preferred).
  • Comfortable handling various breeds and sizes of dogs.

Essential Skills:

  • A genuine love for animals, particularly dogs and cats.
  • A positive attitude, strong work ethic, and excellent time management abilities.
  • Strong verbal communication skills and a friendly demeanor.
  • Proficient in computer applications (Excel, Word, reservation software, etc.).
  • Reliable with the ability to work a flexible schedule, including weekends and holidays.
  • Attention to detail and the ability to multitask in a dynamic environment.
  • Proactive approach to challenges and a willingness to take on new projects.
  • A background in or a strong interest in the pet care industry.
  • Proven experience as a Receptionist or in a similar customer-facing role.