Service Desk Professional

2 days ago


Lewistown, Missouri, United States Genesis Systems, Inc. Full time

We are seeking an experienced Customer Service Specialist to join our team at Genesis Systems, Inc. This is a unique opportunity to grow your career with a well-established group of entities.

The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.

Key Responsibilities:

  • Help clients resolve software issues
  • Support customers with online order processes
  • Verify order completeness and processability
  • Offer customer support via various channels
  • Document customer interactions
  • Collaborate with staff and clients
  • Work independently to expand company operations

Requirements:

  • Associates degree preferred
  • Bilingual skills a plus
  • Strong organizational and communication skills
  • Prior customer service experience a plus
  • Able to handle high call volumes
  • Proven ability to multitask
  • Able to handle confidential information
  • Proficient in Microsoft Office and internet research
  • A valid driver's license and reliable transportation
  • Able to pass background and drug tests


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