Network Reliability Engineering Director

5 days ago


Chicago, Illinois, United States Request Technology Full time
Job Title: Sr. Director, Network Reliability Engineering

We are seeking a highly experienced and skilled Sr. Director, Network Reliability Engineering to join our team at Request Technology. This is a full-time, permanent role that requires a strong background in network engineering and leadership.

Responsibilities:
  • Lead the development and implementation of a network services API-driven approach to enable seamless integration with various network tools and services.
  • Perform regular network infrastructure audits to ensure compliance with best practices and industry standards.
  • Develop and integrate self-service tools for troubleshooting and resolving network-related issues.
  • Collaborate with other teams to design and implement tools for automating end-to-end processes within network infrastructure.
  • Develop automated test suites and maintain clear documentation of solutions developed.
  • Build and lead the sustainability and reliability network engineering function that owns infrastructure availability and performance.
  • Implement comprehensive network service monitoring to ensure uptime and performance.
  • Define, measure, and meet key Service Level Objectives (SLOs) including availability, performance, incidents, and chronic problems.
  • Stand up a capacity planning framework to regularly measure performance and capacity.
  • Own end-to-end availability and performance of critical services and build automation to prevent problem recurrence.
Qualifications:
  • 15+ years of directly related professional experience.
  • College or advanced studies degree and/or a minimum of 12+ years of relevant IT and management experience.
  • Proven professional experience with operational and organizational management, leadership of teams, and enterprise-wide technology strategy.
  • Possess good interpersonal and collaboration skills with the ability to communicate optimally with small and large groups of business partners and senior leadership.

This is a hybrid role with 3 days onsite and 2 days remote. We are unable to sponsor as this is a permanent full-time role.



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