Operations Director

2 weeks ago

Lafayette, Indiana, United States Five Star Parks and Attractions Full time
Operations Manager Job Description

At Five Star Parks & Attractions, we're seeking a skilled Operations Manager to lead our team of attraction operators, technicians, and customer service employees. This role is crucial in maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages.

Key Responsibilities:
  • Supervise a diverse team of employees, ensuring efficient daily operations.
  • Maintain accurate records of employee attendance on a daily basis.
  • Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
  • Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.
Principle Duties and Responsibilities:
  • Proficiently operate all attractions and maintain day-to-day notes on staff performance.
  • Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
  • Communicate daily with team members, fostering a strong teamwork ethic and attitude.
  • Maintain a safety-focused attitude at all times.
  • May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
  • Be on call for special projects or holidays.
Requirements:
  • Strong teamwork ethic and attitude.
  • Attention to detail.
  • Passion for the work and commitment to delivering exceptional customer service.
  • Time management and a sense of urgency.
  • Leadership skills.

Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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