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Clinical Operations Coordinator
2 months ago
Overview:
United Vein & Vascular Centers is a pioneering healthcare organization dedicated to enhancing access to advanced, minimally invasive vein and vascular treatments as we expand our presence nationwide.
The exceptional results we achieve are made possible by dynamic team members like YOU collaborating with our outstanding team of skilled physicians and dedicated staff.
Join us on our mission to transform lives as we elevate the standards for patient service and outcomes. Explore rewarding career opportunities with United Vein & Vascular Centers and unlock your potential.
We foster a supportive environment driven by a profound commitment to the success of our patients and our teams.
Additionally, we invest in our employees by offering:
Competitive compensation package starting at $24.04/hour based on experience and skillset.
Excellent work-life balance
Health, vision, and dental benefits
401K plan match
Life insurance (100% company paid)
PTO and paid holidays
We dedicate significant energy and resources to cultivating a highly-engaged culture where your voice is valued, you are connected to a community of professionals who share your values, and you can thrive.
Responsibilities:
The Clinical Operations Coordinator is accountable for assisting the Practice Manager in overseeing the daily operations of their designated clinic while supervising front office training, processes, and workflow in each clinic within their market.
Assist Field Operations with KPI analysis.
Review scheduling optimization.
Serve as a subject matter expert on patient service and experience, front office policies and procedures, and clinic workflow.
Oversee front office responsibilities in all areas under their supervision within a market.
Manage onboarding, competency assessments, and ongoing training for all front office staff.
Ensure adequate front office staff coverage across all clinics in the market, in partnership with the Practice Manager.
Collaborate with the Practice Manager to ensure the clinic operates smoothly and efficiently; act as a backup to the Practice Manager when necessary.
Identify issues and collaborate with the Practice Manager to initiate improvement plans.
Facilitate a successful patient journey and prioritize patient satisfaction.
Address and resolve patient concerns professionally and promptly.
Promote a safe, healthy, and positive workplace culture.
Fill in at the front desk (or other support roles) as needed during critical shortages.
Visit clinics to ensure front office space, supplies, and equipment are maintained according to UVVC standards.
Supervise the selection and ordering of supplies for relevant areas.
Ensure daily reconciliation and end-of-day procedures are performed at each clinic.
Assist and participate in Emergency Management initiatives, including safety drills and meetings.
Validate that appointments are scheduled in accordance with UVVC requirements.
Ensure that authorization and referral checks are conducted per protocol to maximize clinic efficiency.
Identify clinics facing access barriers and escalate issues to the Practice Manager.
Maintain complete and up-to-date documentation and files at all times.
Demonstrate and promote a work culture committed to UVVC's
Core Values:
Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
Exhibit behaviors consistent with UVVC's Standards of Conduct as outlined in our employee handbook.
Safeguard the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations.
Other duties as assigned.
Qualifications:
2+ years' experience in a front desk or Office Manager role within a healthcare clinic required.
Strong computer skills and proficiency in MS Office.
Familiarity with an EMR system, preferably eClinicalWorks.
Sharp-minded, eager to learn with excellent organizational skills.
Patient-centric with proven attention to detail.
Flexibility and adaptability to schedules, responsibilities, and priorities.
Must possess empathy for patients and be an exceptional listener.
Must be adaptable to changing priorities and thrive in a fast-paced, high-growth environment.
Ability to collaborate with and serve patients, physicians, peers, and all team members with a positive attitude and friendly demeanor.
Excellent interpersonal, communication, problem-solving, and presentation skills.
Actively demonstrate commitment to excellent service to all customers, both internal and external.
Demonstrated success working independently and without close supervision.
Dependable; able to meet reliable attendance and punctuality standards for the role.
