Customer Service Representative

4 weeks ago


Norfolk, Virginia, United States IHOP Full time

At IHOP, we are seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, preparing and serving food products, and maintaining a clean and safe environment.

Key Responsibilities:

  • Greets guests with a smile and receives orders and payments
  • Prepares and packages food and drink products
  • Upsells and cross-sells when appropriate
  • Processes returns and refunds, and resolves customer complaints
  • Unloads and stocks inventory items as needed
  • Performs other tasks assigned by the Manager on Duty

Requirements:

  • Must be at least sixteen (16) years of age
  • Comfortable working in a fast-paced environment
  • Ability to interact in a positive and professional manner with guests and coworkers
  • Willingness to learn all areas of restaurant operations and work multiple stations

What We Offer:

  • A competitive hourly rate
  • A fun and dynamic work environment
  • Opportunities for advancement and professional growth

Disclaimer: IHOP is an equal opportunity employer that makes employment decisions based on skills and experience. We encourage all qualified applicants to apply.



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