LPN Clinical Care Navigator
3 days ago
Empath Health, a leading provider of compassionate care services, is seeking an experienced Licensed Practical Nurse (LPN) to fill the role of Clinical Care Navigator. As a key member of our team, you will be responsible for coordinating service inquiries and providing exceptional customer experience through personalized communication and education regarding Empath Health's Network of Care.
**Job Summary:**
- Coordinating Service Inquiries: Respond to patient and family inquiries, ensuring timely and accurate information about Empath Health's services and programs.
- Prompt Access: Facilitate appointments with Empath Health services and programs, prioritizing quality care and excellent customer experience.
- Quality Monitoring: Ensure that all necessary information for referrals is accurately received and documented in the electronic medical record, promoting seamless transitions and comprehensive care.
**Responsibilities:**
- Maintain confidentiality while providing empathetic listening skills to address patient and family concerns.
- Develop and maintain rapport with community partners, fostering trust and cooperation to better understand patient needs.
- Anticipate problems and effectively resolve complaints, considering every interaction as an opportunity to learn and prevent future issues.
**Requirements:**
- Associate's degree or equivalent from a two-year college or technical school, or six months to one year related experience and/or training.
- Maintain LPN license in accordance with State of Florida requirements.
- Bilingual, fluent in English and Spanish.
**Estimated Salary:** $65,000 - $80,000 per year, depending on experience.
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