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Client Services Associate

2 months ago

Highland Heights, Ohio, United States Paladin, Inc Full time
Position: Client Services Associate

Paladin, Inc. is seeking a dedicated Client Services Associate to enhance our team and provide exceptional support to our clients.

Job Overview:
This role involves delivering outstanding customer service and managing various tasks related to production and mailing services.

Key Responsibilities:
  • Deliver expert assistance to clients regarding production print and mailroom services.
  • Provide accurate information and manage orders efficiently to ensure timely delivery of products.
  • Handle packing and shipping for both domestic and international deliveries, ensuring packages are received and dispatched promptly.
  • Operate high-quality printing devices and related equipment, maintaining a high standard of service.
  • Communicate effectively with clients, colleagues, and vendors, fostering a positive and collaborative environment.
  • Resolve customer inquiries and challenges with empathy and professionalism.
  • Manage logistics for small to medium-sized projects, ensuring all parties are informed throughout the process.
  • Maintain an organized workspace and uphold safety standards.
  • Continuously learn about products, services, and industry trends to enhance service delivery.
  • Perform additional duties as required to support team objectives.

Qualifications:
  • High school diploma or equivalent required.
  • Minimum of one year of experience in a customer service role.
  • Proficient in Microsoft Office and familiar with printing concepts.
  • Excellent communication and interpersonal skills.
  • Strong analytical abilities and attention to detail.
  • Ability to manage multiple tasks effectively in a fast-paced environment.
  • Capable of working independently and collaboratively.
  • Must be reliable and responsible, with the ability to lift up to 50 lbs.

Join our team and contribute to a supportive and dynamic work environment.