Commercial Application Engineer
4 days ago
We are seeking an experienced Commercial Application Engineer to join our team at Prolec-GE Waukesha, Inc. The ideal candidate will have a proven track record of driving sales and providing technical support to customers. The role involves working closely with the Field Sales team to sell and support parts orders, as well as developing and maintaining strong relationships with customers, sales team, and operations team. The successful candidate will also collaborate with Sales, Order Handling & Project Management to improve customer satisfaction and develop strategic plans to manage existing orders.
Main Responsibilities:
• Lead national commercial activity and sales support to achieve specific business goals with highest priority placed on Orders Entered to fulfill capacity available and Contribution Margin objectives.
• Build and maintain strong relationships with customers, sales team, and operations team to ensure ongoing customer satisfaction.
• Collaborate with Sales, Order Handling & Project Management to improve/ongoing customer satisfaction.
• Develop and maintain vendor relationships to ensure proper support for parts sales.
• Obtain supporting pricing and cost elements required to fulfill bid requirements.
• Develop strategy for managing existing orders to track vendor acceptance, ship dates, and proof of delivery to customer.
• Provide product specifications, technical support/troubleshooting and price quotations in timely fashion to existing and proactively seek and pursue potential new clients for continued growth.
• Interface with other departments and stakeholders within Service, Components, Prolec-GE Waukesha, Inc., and outside sales representatives regarding day-to-day sales items.
• With support from the Procurement team, responsible for developing cost and pricing for Service organization.
• Sales follow-up on previously submitted sales quotations and requests from new customer(s).
• Sales follow-up on completed service activities and recommended future actions.
• Generate analytical reports for staff to support commercial review meetings.
Requirements:
• Excellent communication skills
• Strategic thinker with relationship building skills
• Problem solver mentality; strong analytical and decision-making skills
• Well organized with exceptional written, verbal and formal presentation skills
• Exceptional track record of dealing with and influencing internal and external customers
• Ability to motivate stakeholders to achieve extra-ordinary results through team work
• Experience in bidding/proposal preparation and the ability to read and understand bid/proposal specification, both from a technical and commercial perspective, including interpretation of contractual terms and conditions
• Worked in industrial manufacturing environment with long lead-time, engineered-to-order product
• Strong analytical and organizational skills
• Ability to manage multiple projects and ensure successful execution
• CRM/ERP experience
Estimated Salary: $80,000 - $120,000 per year.
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