Customer Service Team Lead

24 hours ago


San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time
Company Overview

Elmer's Home Services Heating & Air Conditioning is a reputable company that has been serving the San Antonio area for over 25 years. We have recently expanded to DFW and are now moving into the Houston area, providing top-notch heating, ventilation, and air conditioning installation, service, and repair services.

About Our Opportunity

We are seeking a highly skilled Call Center Supervisor to manage our call center and dispatching team. This is an excellent opportunity for individuals who enjoy working in a fast-paced office environment and providing exceptional customer service. As a key member of our team, you will play a vital role in ensuring maximum scheduling efficiency without compromising customer service.

Job Description

The successful candidate will be responsible for managing incoming client calls, dispatching service calls to field technicians, and ensuring prompt, convenient service. You will also be responsible for scheduling calls, forecasting days and weeks ahead, and rescheduling appointments as necessary. Your primary goal will be to ensure that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

Salary and Benefits

We offer a competitive salary range of $48,000-$55,000 per year, depending on experience and performance. In addition to our excellent compensation package, we also provide benefits, including better than average employer contribution on medical, dental, and vision. If you are a motivated individual with excellent customer service skills, this may be the ideal opportunity for you.



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