Business Process Consultant

2 weeks ago

tallahassee, United States Revolution Technologies Full time
Job Description

Job Title: Business Process Analyst

Job Summary: We are seeking a highly skilled Business Process Analyst to join our team at Revolution Technologies. The successful candidate will be responsible for analyzing and improving business processes to increase efficiency and effectiveness.

Key Responsibilities:

  • Analyze business processes to identify areas for improvement
  • Develop and implement process improvements
  • Work with stakeholders to understand business needs and develop solutions
  • Design and implement process improvements using tools such as Microsoft Visio and SharePoint
  • Develop and maintain test plans and scripts for testing
  • Lead testing efforts for each release in dev and beta environments
  • Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution
  • Assess current testing processes; recommend and implement process improvements, including automation where practical
  • Provide estimates for assigned tasks
  • Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed
  • Adapt to changes in daily work plans based on customer support needs
  • Assist in the completion of status reporting and escalation of issues to management
  • Coach and mentor junior staff

Requirements:

  • A minimum of 7 years of IT business analysis experience and 4 years of business process engineering experience
  • Knowledge of leveraging both IT solutions and business process improvements
  • Must demonstrate expertise in strategic planning, tactical execution, process management, and business systems requirements definition
  • Knowledge of advanced management principles and practices, methods of data collection and analysis
  • Knowledge of process engineering principles and practices
  • Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management
  • Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analyst software tools
  • Skilled in working on one or more projects as a project lead. Must be able to mentor and coach junior staff
  • Must possess strong analytical and problem-solving skills
  • Ability to communicate complex ideas to technical and non-technical staff, as well as all levels of management, both orally and in writing
  • Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits
  • Ability to map business processes, use cases, tasks, and workflows
  • Ability to establish and maintain effective working relationships with others
  • Ability to work independently and in a team to meet deadlines
  • Ability to plan, organize, and coordinate multiple projects and work assignments
  • Ability to organize data into logical formats for presentation in reports, documents, and other written materials
  • Ability to conduct fact finding research
  • Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes
  • Goal oriented, action focused, pragmatic, and self-disciplined

Language: English

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