Club Engagement Specialist

4 days ago

Salt Lake, Utah, United States AEG Full time
Job DescriptionResponsibilities
  • Administrative and Data Management
    • Enter and maintain accurate data within key systems such as Ungerboeck, CaterPro, MembersFirst, MemberPride, and others to ensure data integrity and consistency across the department.
    • Manage reservations for spaces such as boardrooms, co-working spaces, and new member benefits that roll out. Handle booking requests, coordinate schedules, and confirm details with members and staff.
    • Issue and track parking codes for members attending events or using club facilities. Monitor usage, provide updates as needed, and troubleshoot issues promptly. Work with Commuter Services to submit new parking codes for new members and cancel out parking codes for resigning members.
  • Member Support
    • Greet members and guests, answer inquiries, and assist with reservations and membership-related concerns. Maintain a welcoming presence at the front desk to ensure an excellent first impression.
    • Act as a point of contact for members to address questions or resolve issues efficiently, ensuring satisfaction and retention.
    • Assist in creating and distributing member surveys after events, dining experiences, etc. Track feedback and suggest adjustments to enhance the overall experience.
  • Vendor and Event Coordination
    • Act as the primary point of contact for selected vendors used by the membership team. Communicate regularly to ensure timely delivery/arrivals of supplies and services, resolve issues as they arise, and update the Membership Manager on vendor performance.
    • Assist with setup, logistics, and coordination for events. Work with the Programs/Events Coordinator to handle event-related tasks, provide on-site support when appropriate, and ensure member engagement and satisfaction.
  • Marketing and Social Media
    • Assist in the creation of engaging, brand-aligned content for social media platforms, including but not limited to Instagram, Facebook, and LinkedIn.
    • Collaborate with Membership Manager to develop content themes, identify relevant topics, and execute regular posting schedule that promotes club events, initiatives, and member highlights.
    • Actively monitor and respond to comments, messages, and inquiries on social media. Maintain a positive and timely response strategy to address questions, provide information, and handle any issues that arise on digital platforms.
    • Track and report on engagement metrics (such as likes, shares, and member interactions) to assess the effectiveness. Provide insights and suggest adjustments to enhance reach and member engagement.
Qualifications
  • Proficiency in Microsoft Office Suite and familiarity with tools like Ungerboeck and CaterPro (training will be provided).
  • Strong organizational skills with attention to detail.
  • Excellent interpersonal and communication skills.
  • A proactive, team-oriented attitude and the ability to multitask effectively.
  • Experience with social media platforms and basic content creation tools is a plus.

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