Clinical Services Implementation Specialist
3 days ago
As a Clinical Services Implementation Specialist at TeleSpecialists LLC, your primary goal will be to deliver an efficient, high-quality implementation experience for customers consistently. You will provide tactical management, project oversight, and analysis to facilitate project management systems to achieve clinical service implementation goals. You will gather service requirements, facilitate clinical and operational workgroups, and interface with key internal and external stakeholders. This position is critical to our company's success and requires a strong communicator and exceptional executor with an ownership mentality. You will become an expert on TeleSpecialists Clinical and Operational Quality Systems and lead cross-functional teams to support customer implementations. You will serve as the primary point of contact between clients and TeleSpecialists throughout the implementation process, manage multiple implementation projects simultaneously, and collaborate with various departments to ensure timely delivery of services.
Responsibilities:
- Deliver an efficient, high-quality implementation experience for customers consistently
- Gather service requirements and facilitate clinical and operational workgroups
- Interface with key internal and external stakeholders
- Provide tactical management, project oversight, and analysis to facilitate project management systems
- Collaborate with various departments to ensure timely delivery of services
- Develop and maintain project plans and customer information in the Project platform and company CRM
Requirements:
- High school degree required; Project Management certification and Bachelor's Degree preferred
- Minimum 7 years' experience in a customer service industry, with at least 5 years' experience in healthcare
- Experience in Project Management, Account Management, Client Relations or similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to balance multiple projects concurrently and follow through on details
What We Offer:
- Competitive salary: $85,000 - $110,000 per year, depending on experience
- Medical, Dental, and Vision benefits
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
- Tuition Reimbursement
Location:
The position is located in Fort Myers, FL, Atlanta, GA.
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