Regional Outreach Specialist

1 month ago

Somerset, Kentucky, United States Housing Services - VOA Mid-States Full time
Job Summary and Qualifications

The Regional Outreach Specialist is a key member of our team, responsible for identifying and engaging target populations in assigned communities. This includes outreach to the judicial system, corrections departments, hospital and healthcare providers, Veteran services agencies, housing authorities, and other community partners.

The ideal candidate will have a high school diploma, excellent communication skills, and the ability to effectively communicate with target populations. They will also have the ability to exercise tact, diplomacy, judgment, discretion, and honesty, and be able to learn and apply agency and program policies and procedures.

Computer skills, including Microsoft Office and Excel, are also required, as well as the ability to manage a high volume of detailed information and responsibilities. The successful candidate will be goal-driven, with a sales focus, and have the ability to build rapport, establish strong relationships, and consistently follow up.

We are seeking a candidate who is non-judgmental, empathetic, and respectful toward people living with behavioral health and substance use issues, Hepatitis C and HIV/AIDS, and who can convey respect to target populations and community partners.

Responsibilities
  • Conducts outreach to identify and engage target population.
  • Ensures compliance with grant requirements.
  • Ensures Volunteers of America's positive public image when working with social service agencies, local businesses, community partners, etc.
  • Deep understanding of Volunteers of America programs and services in the assigned geography.
  • To model agency core values of integrity, compassion, diversity, commitment, and justice to all internal and external contacts.
  • Follow through on intake procedure, including transporting potential clients.
  • Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both areas.
  • Maintain regular/weekly contact with referral sources and check for possible new referrals and updates on bed census with VOA Recovery, as well as communicating with leadership in all programs in assigned geography on program goals.
  • Understand and communicate with referral sources and community partners about all VOA programs and keep updated on basic eligibility requirements for all programs in service area.
  • Participate in outreach activities and provide vision-drive hope and encouragement for opportunities at varying levels of involvement in community-based activities.
  • Demonstrate ability to relate to potential clients in a culturally appropriate manner.
  • Develop relationships with community groups/agencies in partnership with others in the agency.
  • Maintain project logs, reports and records in appropriate files and databases.
  • Assist in the development of ongoing community training opportunities.
  • Participate in all appropriate staff, supervision, case consultation, and training meetings across all departments in service area.
  • Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
  • Report and be accountable to a variety of program leaders and requirements
  • Assumes other duties as assigned by program leadership and Senior Management.
  • Performance quality improvement (PQI) duties as assigned by supervision & PQI.

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