Residential Operations Supervisor
2 days ago
About the Role:
This leadership position oversees the direct care and administrative functions of a team providing mental health services.
Responsibilities:
- Establishes and maintains relationships with healthcare providers and community partners.
- Maintains confidentiality in accordance with HIPAA guidelines.
- Evaluates staff performance and provides supervision to ensure high-quality service delivery.
- Provides crisis intervention and behavioral management support as needed.
- Ensures accurate documentation of client interactions and services provided.
- Collaborates with external stakeholders to achieve program goals.
- Typically works at a computer navigating Windows-based software.
- Prepares and submits reports to various stakeholders on time.
- Demonstrates proficiency in payroll completion when required.
- Acts as a liaison for clients, handling tasks such as scheduling appointments and communicating with external agencies.
- Assists in direct care duties and completes caseload documentation as necessary.
- Enforces organizational policies and procedures while taking disciplinary action when necessary.
- Performs medication monitoring and education tasks as needed.
Requirements:
- Must hold a certification from a recognized organization, such as CPRP or CRC.
- Minimum 2 years' experience working with adults struggling with mental illness (3+ years preferred).
- At least 1 year of supervisory experience is required.
- A valid Maryland driver's license with fewer than two points is necessary; must be cleared by the Fleet Safety office.
- CPR certification from the American Heart Association is mandatory.
- Some flexibility may be required for on-call duties.
About Us:
We are one of the largest healthcare providers in Maryland, serving over 1 million patients annually. Our network includes several hospitals and community programs, all dedicated to delivering quality patient care. We strive to create an environment where our team members can grow professionally and contribute meaningfully to their communities.
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