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Healthcare Resource Advisor

2 months ago

Warwick, Rhode Island, United States Rhode Island Parent Information Network (RIPIN) Full time
Consumer Resource Specialist

About RIPIN:

The Rhode Island Parent Information Network (RIPIN) is a community-driven organization dedicated to supporting individuals with unique healthcare and educational requirements. Established by parents of children with special needs, RIPIN is predominantly staffed by individuals who themselves are parents or caregivers of those with special needs. Each year, RIPIN assists over 45,000 residents of Rhode Island in navigating the complexities of healthcare, education, and various support systems.

Position Overview:

The Consumer Resource Specialist will provide telephonic support to individuals seeking guidance on health coverage and insurance regulations. Key responsibilities include delivering information, resources, and assistance to consumers and their families through a peer-to-peer support framework.

Key Responsibilities:
  • Deliver thorough phone support to consumers regarding health-related inquiries, offering essential information, resources, and problem-solving assistance.
  • Guide consumers in comprehending and utilizing the appeals process within health insurance.
  • Work collaboratively with RIPIN staff to create outreach strategies for call center initiatives.
  • Undertake additional tasks and responsibilities as assigned.
Required Qualifications:
  • In-depth knowledge of healthcare systems and human services.
  • Strong communication abilities coupled with exceptional interpersonal skills.
  • Proficiency in both English and Spanish is preferred.
Education and Experience:
  • A high school diploma or GED is mandatory.
  • Personal experience in navigating healthcare systems is highly valued.
  • Experience working with diverse communities is essential.
Physical Requirements:
  • Regularly required to communicate verbally, stand, walk, sit, use hands for various tasks, and reach with arms.
  • Must be capable of lifting and/or moving items weighing up to 25 pounds.
Work Environment:
  • The primary work setting is a climate-controlled indoor office, with potential visits to community locations.
  • Flexibility for travel may be necessary based on job requirements.
  • Willingness to work evenings and weekends as needed.
  • Must possess reliable transportation and a valid driver's license.
RIPIN is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, national origin, age, disability, or veteran status.