Customer Experience Specialist

3 weeks ago


Portland, Oregon, United States Scott Brennan - State Farm Agent Full time
Job Overview:
A Customer Service Representative with Scott Brennan - State Farm Agent will deliver exceptional client experiences, contributing to the growth of a successful insurance agency. This role requires attention to detail, excellent customer service skills, and a passion for helping others.

About the Role:
This position involves establishing strong relationships with customers, responding promptly to inquiries, and educating them about insurance options. You will work closely with other team members to meet customer needs and promote business development.

Responsibilities:
  • Develop and maintain customer relationships through follow-up communication.
  • Provide accurate and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused approach to educate customers on insurance options, enhancing their understanding and satisfaction.
  • Promote business growth by effectively communicating with customers and coordinating with other team members.


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