Service Desk Specialist
2 weeks ago
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a skilled Service Desk Technician to join our team at Permobil, a global leader in advanced rehabilitation technology.
Key Responsibilities:- Provide timely and effective technical support to customers via phone, email, and chat
- Manage and resolve IT service requests, incidents, and problems in a timely and professional manner
- Collaborate with internal teams to ensure seamless delivery of services and support
- Develop and maintain knowledge base articles and solutions to improve customer experience
- Participate in quality assurance initiatives to drive continuous improvement
- Associate's degree in Information Technology or related field
- 2+ years of experience in IT support, preferably in a manufacturing or production environment
- Experience with ITSM and ITIL-based service desk systems
- Project management skills and experience working with external service providers
At Permobil, we're committed to helping people achieve their greatest level of independence. Our innovative solutions empower individuals to live life to the fullest. Join our team and be part of a global community that's passionate about making a difference.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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