Service Desk Specialist

2 weeks ago


New Berlin, Wisconsin, United States Permobil Full time
Service Desk Technician

Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a skilled Service Desk Technician to join our team at Permobil, a global leader in advanced rehabilitation technology.

Key Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and chat
  • Manage and resolve IT service requests, incidents, and problems in a timely and professional manner
  • Collaborate with internal teams to ensure seamless delivery of services and support
  • Develop and maintain knowledge base articles and solutions to improve customer experience
  • Participate in quality assurance initiatives to drive continuous improvement
Requirements:
  • Associate's degree in Information Technology or related field
  • 2+ years of experience in IT support, preferably in a manufacturing or production environment
  • Experience with ITSM and ITIL-based service desk systems
  • Project management skills and experience working with external service providers
About Permobil:

At Permobil, we're committed to helping people achieve their greatest level of independence. Our innovative solutions empower individuals to live life to the fullest. Join our team and be part of a global community that's passionate about making a difference.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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