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Automotive Customer Service Specialist

2 months ago

Ft Pierce, Florida, United States The Albany Auto Group Full time
Position Overview

As an Automotive Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction and operational efficiency within our service department.

Key Responsibilities
  • Customer Interaction: Provide exceptional service and support to clients, managing inquiries and facilitating sales.
  • Workflow Management: Oversee the service process, including estimating costs, coordinating tasks, and maintaining inventory.
  • Quality Assurance: Ensure that all work meets our high standards and is completed accurately on the first attempt.
  • Team Leadership: Motivate and guide team members to achieve service excellence.
Qualifications
  • Education: High School Diploma or equivalent is required.
  • Training: Completion of accredited programs in customer service and quality assurance is preferred.
  • Experience: A minimum of three years in a similar role within the automotive industry is ideal.
  • Skills: Strong organizational abilities and a friendly demeanor are essential, along with the capacity to manage multiple tasks effectively.

All candidates must successfully pass a pre-employment drug screening and background check.