Tech Support Specialist

6 days ago


York, Pennsylvania, United States Glatfelter Insurance Group. Full time
About the Role

Glatfelter Insurance Group is seeking a skilled Tech Support Specialist to join our IT Technical Services Department. This individual will provide top-notch technical support to end-users, ensuring seamless operations of desktop software and hardware.

Key Responsibilities
  • Provide timely and effective technical assistance to users via phone, email, or in-person.
  • Analyze and resolve complex technical issues, collaborating with System Administrators as needed.
  • Document troubleshooting procedures and create knowledge base articles to enhance user experience.
  • Evaluate and recommend new desktop applications, participating in testing and implementation.
  • Maintain accurate records of call tracking and knowledge database to optimize problem-solving efficiency.
  • Perform associate moves, changes, and separations, keeping the Director of Infrastructure informed of project status.
  • Assist with IT projects, including equipment rollouts and on-site training for users.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
  • Minimum 3 years of IT work experience in supporting desktop software and hardware, with a focus on problem-solving and troubleshooting.
  • Strong organizational skills, ability to multitask, and excellent communication skills.
  • Demonstrated commitment to customer service and analytical, technical, and problem-solving skills.
What We Offer
  • A competitive estimated salary range of $65,000 - $90,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance professional growth.


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