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Weekend Shift Customer Service Representative

2 months ago

Florence, South Carolina, United States Associates Asset Recovery Full time
Weekend Shift Customer Service Representative

At Associates Asset Recovery, we're seeking a highly skilled Weekend Shift Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer satisfaction goals.

Key Responsibilities:
  • Manage high volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
  • Generate new business leads and opportunities to drive revenue growth.
  • Build strong relationships with customers through effective communication and problem-solving skills.
  • Meet or exceed sales targets and call handling quotas.
  • Handle customer complaints and provide solutions and alternatives within established timeframes.
  • Maintain accurate records of customer interactions and process customer accounts efficiently.
Requirements:
  • Proven experience in customer support or client service roles.
  • Track record of exceeding sales targets and quotas.
  • Strong phone handling skills and active listening abilities.
  • Familiarity with DRN systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • High school diploma or equivalent.