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Housekeeping Operations Manager

2 months ago

Nashville, Tennessee, United States HYATT Hotels Full time
Overview:
Become a vital part of the Hyatt Hotels family. We are seeking an individual who is passionate about providing exceptional care to our guests. We offer comprehensive training and value the growth of our colleagues. Our benefits package includes Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, Employee Assistance Program, Tuition Reimbursement, and fantastic Travel Perks.

This role is dedicated to ensuring outstanding service for both internal and external guests at all times. You will oversee the cleanliness and upkeep of guest accommodations, public areas, and back-of-house spaces. Furthermore, you will manage all aspects of the guest room maintenance program while providing leadership, guidance, and support to the housekeeping team in areas such as guest service, training, scheduling, and performance management for the efficient daily operations.
  • Possess expertise and demonstrate knowledge of all services/features, operational hours, room types, daily occupancy, expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
  • Prepare and accurately distribute room assignment sheets to scheduled staff, ensuring completion of assignments at the end of each shift.
  • Effectively communicate any changes to assignment sheets as they arise throughout the shift.
  • Assign and maintain precise distribution records of keys and communication devices (e.g., radios, beepers, phones, etc.).
  • Conduct regular inspections to uphold safety and cleanliness standards in guest rooms, public areas, and back-of-house spaces.
  • Maintain a calm and organized demeanor when addressing stressful situations.
  • Approach opportunities for internal and external guest engagement with a sense of genuine care and urgency; provide prompt follow-up to ensure complete guest satisfaction.
  • Ensure adequate staffing levels to meet daily operational demands.
  • Uphold confidentiality of guest information and adhere to proper protocols for securing and protecting sensitive data.
  • Cultivate and maintain strong, positive relationships with team members across all departments through effective communication and regular face-to-face interactions.
  • Assist management in recruiting, hiring, training, and successfully supporting the development of both new and existing colleagues.
  • Perform other duties as assigned.
Requirements:
  • High school diploma or general education degree (GED) or three to five years of related experience and/or training; or an equivalent combination of education and experience.
  • A minimum of two years of supervisory or managerial experience in a high-volume environment is preferred.
  • Previous hospitality experience in a Four Diamond quality establishment is preferred.
  • Familiarity with Windows, Office, and property management systems is highly desirable.
  • Must be able to understand, speak, read, and write in basic English.
  • Ability to communicate effectively and provide clear directions in both verbal and written forms.
  • Demonstrated ability to perform basic arithmetic calculations.