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Insurance Operations Director
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The Commercial Lines Operations Manager is a key role within our organization, responsible for ensuring a positive experience for our customers by coaching and managing other employees. This position plays a crucial part in the execution of daily operations by overseeing staff training and team building exercises within the Commercial Lines Department.
Key Responsibilities:- Actively seek to resolve any concerns while adhering to company policy and standards.
- Ensure company goals and objectives are being met by each employee and provide constructive feedback.
- Address customer concerns about policies, services rendered, or employee interactions.
- Train new employees on company standards and procedures, from handling negative client experiences to interacting with clients.
- Stay abreast of current market conditions while meeting client needs and book of business consistency throughout the department.
- Manage time and attendance for direct reports.
- Stay abreast of expiration, A/R, and other quality assurance control for direct reports.
- Ability to organize training initiatives for the department within the company.
- Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- SharePoint Designer and InfoPath, Adobe Pro with strong technical/computer ability including knowledge of SharePoint Online and Office 365.
- Proficient in insurance agency management software/system (Vertafore, AMS360).
- Instructional experience in a group business setting.
- Strong understanding of business goals and standards for customer service.
- Ability to analyze company needs, employee development, and goal setting.
- Ability to communicate effectively with senior management and other departments.
- Extensive knowledge of management strategies and practical application in the workplace.
Bachelor's degree in Management or relevant field preferred.
3-5 years' experience in a supervisory role.
3-5 years' experience in insurance.
