Customer Experience Specialist

3 days ago


New Buffalo, Michigan, United States Jars Cannabis Full time
Grow Your Career at JARS Cannabis

We are seeking a highly motivated and energetic Customer Experience Specialist to join our team

About the Role

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service in a fast-paced retail cannabis dispensary environment.

The successful candidate will work closely with our store assistant leadership and reports to the General Manager. As a Customer Experience Specialist, you will be responsible for providing our customers with an outstanding experience by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of our products and services.

Key Responsibilities
  • Provide Exceptional Customer Service: Assess customer needs, provide product knowledge, and conduct transactions with accuracy and efficiency.
  • Suggestive Selling Strategies: Ability to use suggestive selling strategies to upsell customers and increase sales.
  • Inventory Management: Assist with inventory tasks when needed, including receiving, stocking, and maintaining merchandise displays.
  • Point of Sale (POS) Operations: Accurately record transactions in the POS system, manage cash handling responsibilities, and maintain a clean and organized workspace.
  • Communication and Teamwork: Maintain open communication with colleagues, management, and customers to ensure a positive and inclusive work environment.
Requirements
  • Customer Service Experience: Minimum 2 years of customer-facing experience in a retail, sales, or hospitality environment.
  • Cannabis Industry Knowledge: Acquired knowledge of cannabis strains and applications is required.
  • Education: High school diploma or equivalent is required; degree in a related field is preferred.
  • Age Requirement: Must be 21 years of age or older.
What We Offer

JARS Cannabis offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic industry.

Estimated Salary: $45,000 - $60,000 per year based on experience.



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