Customer Service Representative: Pharmaceutical Call Center Specialist

1 week ago


Louisville, Kentucky, United States LHH Recruitment Solutions Full time
Job Overview

LHH Recruitment Solutions is seeking a skilled Customer Service Representative to join our team in Louisville, KY. As a key member of our pharmaceutical call center team, you will play a vital role in delivering exceptional customer service and supporting patients with their prescription needs.

Key Responsibilities
  • Manage inbound and outbound phone lines for the pharmacy, providing timely and accurate assistance to patients and healthcare providers.
  • Assist with requests, problem-solve when needed, and maintain a high level of customer satisfaction.
Requirements

To be successful in this role, you should have:

  • Prior call center experience, with a strong track record of excellent customer service.
  • The ability to type at least 30 words per minute and balance multiple priorities effectively.
What We Offer

We are committed to providing a supportive and dynamic work environment that allows our employees to grow and thrive. Our benefits package includes:

  • A competitive hourly rate of $17.00 per hour.
  • A range of medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits.
  • An Employee Assistance Program (EAP) and commuter benefits.
  • A 401(k) plan with company match.
  • Paid leave, including sick leave and holiday pay where applicable.

We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws.



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