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Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Winn-Dixie Retail Stores. As a key member of our store leadership team, you will be responsible for creating an outstanding customer experience while directing and supervising all functions, duties, and activities of the front end.
Key Responsibilities- Store Leadership: Lead and empower teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies.
- Fiscal Leadership: Assist in managing the fiscal budget, in-stock, inventory, shrink, expenses, including labor and supply management, and cash control with a high level of integrity, urgency, and responsibility within the best interests of the organization.
- Department Leadership: Participate actively as a coordinated, motivated management team, train and coach team members on all KPIs, customer service, product knowledge, suggestive selling, safety, and sanitation.
- Associate Leadership: Responsible and accountable for the hiring and training execution in the store, ensuring that recruiting, interviewing, and hiring the best-qualified applicants through proactive and consistent recruitment techniques.
- Safety and Compliance: Adhere to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA), and Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
- High School Diploma or Equivalent
- 3-6 years of supervisory experience
- Strong customer service skills
- Exceptional interpersonal, motivational, and communication skills
- Authorization to work in the United States or the ability to obtain the same
