Desktop Environment Designer

6 hours ago


East Alton, Illinois, United States West Star Aviation Full time

West Star Aviation is the fastest-growing maintenance repair organization in the industry. Our success stems from our commitment to delivering exceptional customer service, providing personal and professional growth opportunities, and fostering a culture of respect and well-being.

We prioritize our employees' well-being and offer competitive benefits, including medical, dental, 401K match, time off accruals, and weekly pay days. Our work-life balance is a top priority.

This Desktop Environment Designer position has working hours of 1:30pm - 10:00pm M-F.

Job Description:

This role involves designing and developing desktop environments that maximize productivity, reliability, and security for West Star Aviation employees. The successful candidate will install and upgrade software, implement file backups, configure systems and applications, and perform preventative maintenance tasks.

Responsibilities:
  1. Provide First-Level Support: Resolve hardware, software, and network-related issues through various channels (in-person, phone, or remote access).
  2. Troubleshoot Issues: Diagnose and troubleshoot issues with desktops, laptops, printers, mobile devices, and other peripherals.
  3. Manage User Accounts: Assist with user account creation, password resets, and access permissions in various systems and applications.
  4. Install and Configure Software: Install, configure, and update software applications on user devices.
  5. Set Up and Maintain Hardware: Set up new workstations, including operating system installation, software, and hardware components.
  6. Track and Manage IT Assets: Track and manage IT assets, including inventory control, equipment deployment, and decommissioning.
  7. Maintain Accurate Records: Maintain accurate records of support requests, resolutions, and other IT-related documentation.
  8. Provide Training: Provide training to end-users on new software and hardware.
  9. Log and Prioritize Support Requests: Log and prioritize support requests.
Requirements:
  • Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Relevant certifications are a plus.
  • Experience: Minimum of 2 years of experience in an IT support role or similar position.
  • Initiative: Excellent problem-solving and critical-thinking abilities, strong communication skills, patience and empathy when dealing with end-users, ability to manage time effectively and handle multiple tasks simultaneously.
  • Sense of Responsibility: Attend work every day as scheduled, notify supervisor in advance of shift starting if unable to work, have reliable transportation to get to work each day, follow all company and safety rules during duties, maintain customer-oriented work habits.
Salary:

$65,000 - $85,000 per year



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