Fitness Operations Assistant

3 weeks ago


Hayward, California, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club. This role will involve working closely with the Club Manager to maintain a welcoming atmosphere for all members, prospective members, and guests, while ensuring staff follows superior customer service guidelines.

Key Responsibilities
  • Staff Management: Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follows superior customer service guidelines.
  • Operations Support: Assist with staff management, provide backup support to the Club Manager as needed, and oversee cleanliness and maintenance of the facility.
  • Reporting and Statistics: Assist in tracking statistics and reports (weekly, monthly, and annually).
Qualifications and Requirements
  • Customer Service Skills: Superior customer service skills, preferably in the fitness industry.
  • Experience: Experience working as a Member Service Representative at Planet Fitness.
  • Supervisory Skills: Solid supervisory, diplomacy, and listening skills.
  • Computer Proficiency: Basic computer proficiency (Microsoft Suite).
  • Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, must be able to occasionally lift up to 50 lbs.
Compensation and Benefits

$23.00 per hour

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.


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