Branch Customer Experience Specialist

3 days ago

Enfield, Connecticut, United States M&T Bank Full time
Job Overview:

As a Float Teller at M&T Bank, you will play a vital role in enhancing our branch customer experience through digital engagement, lobby management, and transactional processing.

Key Responsibilities:

  1. Adhere to established customer service standards and deliver exceptional experiences by understanding customer needs and providing solutions.
  2. Educate customers through digital demonstrations and identify self-service opportunities that meet their needs.
  3. Actively engage in lobby management, meeting and greeting customers, and proactively addressing their immediate needs.
  4. Accurately balance and process customer transactions while adhering to Bank Policy.
  5. Take ownership of escalated account services issues until resolution and complete customer complaints in the appropriate system.
  6. Transition identified sales opportunities and introduce customers to banking partners.
  7. Complete branch-related operational activities, including cash ordering, vault, ATM, and wire transfer management.
  8. Process customer/account maintenance accurately and complete Consumer AML/BSA/KYC activities.
  9. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  10. Promote a diverse and inclusive work environment that reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points.

Requirements:

  • High school diploma or equivalent (GED) and a minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Ability to easily travel between branches on an as needed basis.
  • Proven verbal communication skills and interpersonal skills.
  • Proven ability to demonstrate exceptional customer service and well-organized with strong time management and prioritization skills.
  • Proficient with internet user-level technology and ability to interact with customers in an open face-to-face work environment.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $28.34 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

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