Team Lead for Returns Management

5 days ago


Palestine, Texas, United States Cascade Solutions Full time
About the Role

We are seeking a highly skilled and experienced Team Lead for our Returns Management department at Cascade Solutions.

Key Responsibilities
  • Leadership and Team Development: Coach and develop a team of 4 employees, leading by example, providing guidance, and fostering a positive and inclusive work environment.
  • Process Optimization: Define key performance indicators and work with the team to achieve jointly defined goals, ensuring a smooth process from inspection to evaluation and return of items to inventory.
  • Communication and Collaboration: Handle communication with suppliers and collaborate with internal stakeholders on an equal footing, demonstrating a professional attitude and strong customer orientation.
Requirements
  • Experience: Solid professional experience in returns management and leadership, with a proven track record of success.
  • Leadership Philosophy: View leadership as a service to the team and the leadership team, prioritizing the growth and development of others.
  • Skills: Demonstrate strength in customer orientation, logistical thinking, and effective communication in both English and German.
  • Personal Qualities: Maintain a fair and respectful communication culture, achieve effectiveness through reflection, solution orientation, and decision-making skills, and be enthusiastic about enabling and engaging others.
About Us

Cascade Solutions is a company that values respect, appreciation, and inclusivity. We offer a multicultural work environment, equal opportunities for growth and development, and a chance to make a meaningful impact in the industry.


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