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Retail Operations Director

2 months ago

Anderson, Indiana, United States Farm Credit Mid-America Full time
About the Role

Farm Credit Mid-America is a leading financial services cooperative serving the financial needs of farmers and rural residents in the Midwest. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

We are seeking a highly skilled and experienced Strategic Retail Operations Leader to join our team. As a key member of our leadership team, you will be responsible for providing strategic leadership and direction for our Retail Operations Team.

Key Responsibilities
  • Provide strategic leadership for the Association business plan specific to the Retail Operations Team by delivering desired results measured by sales numbers, credit quality, credit administration, loan servicing, and overall financial results.
  • Collaborate and communicate with peers on strategic direction in agricultural lending to ensure the success of Agriculture retail by defining team operating standards, forming policy and monitoring adherence to essential procedures.
  • Lead by modeling our organizational values, inspiring a shared vision, challenging the process, encouraging and enabling others to act.
  • Adjust and execute business plans, budgets, and priorities contributing to the development of functional or departmental strategies in order to meet Association objectives.
  • Align team performance and individual goals with association goals of sales production, loan quality, customer selection and financial results.
  • Apply acquired expertise to analyze and solve problems without clear precedent, coordinates with cross-functional leaders and participates in association strategy and projects to make recommendations for the Association.
  • Possesses and maintains technical expertise, business and industry knowledge, and process development capabilities for the assigned team.
  • Grants authorities, sets standards, evaluates performance, corrects deficiencies, coaches and develops skills, effective and efficient review of credit analysis, regulatory compliance and procedural compliance.
  • Developing processes and programs that promote and enhance the customer experience.
  • Exercising management authority in performance reviews, compensation decisions, recruitment, discipline, and other employment decisions developing skills, coaching, and retention.
Requirements

We are looking for a candidate with a Bachelor's Degree in Business, Agriculture or related field and at least four years of experience in sales, credit, and proven leadership capabilities with agriculture lending experience.

The ideal candidate will possess strong mental acuity, problem-solving skills, and physical capabilities to perform the duties of the role. Reasonable accommodations will be considered for individuals as requested.

What We Offer

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award-winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security, and peace of mind for you and your family.

We are an equal opportunity employer, and all applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.