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Customer Service Ambassador

2 months ago

Englewood Cliffs, New Jersey, United States Cynet Systems Full time
Job Summary

Cynet Systems is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with clients through proactive communication, active listening, and timely issue resolution.
  • Product Knowledge: Stay up-to-date on all products and services offered by Cynet Systems, including features, benefits, and technical specifications.
  • Issue Resolution: Investigate and resolve client complaints and issues in a fair, efficient, and professional manner.
  • Team Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree in a related field preferred.
  • Experience: 1 year of experience in customer service or a related field; experience in phone support and sales a plus.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills.
Preferred Qualifications
  • Education: Bachelor's degree in a related field.
  • Experience: 1 year of experience in phone support.
  • Skills: Excellent attention to detail; outstanding communication skills; high level of professional customer service; solid sales aptitude.