Hospitality Service Associate
2 months ago
Join our dedicated team as a Hospitality Service Associate. In this pivotal role, you will contribute significantly to ensuring an exceptional experience for our guests from their arrival to their departure. Your primary duties will encompass guest check-in and check-out, managing front desk operations, facilitating market sales, and fostering a warm and inviting environment for all visitors.
Key Responsibilities:- Warmly greet and welcome all guests with a personalized touch.
- Efficiently manage hotel bookings and guest registration processes.
- Answer and route phone inquiries, accurately taking messages.
- Promote our loyalty program and communicate its benefits to members.
- Respond to guest inquiries and needs promptly and courteously.
- Effectively address and resolve any guest concerns.
- Manage cash transactions and maintain precise financial records.
- Process retail sales and replenish market inventory as necessary.
- Provide guests with detailed information about hotel amenities and local attractions.
- Safeguard guest confidentiality and privacy at all times.
- High school diploma or equivalent is mandatory.
- Familiarity with front desk operations and guest service protocols.
- Proficient in English; knowledge of additional languages is advantageous.
- Able to work both independently and collaboratively within a team.
- Strong computer skills and experience with hotel management systems.
- Exceptional customer service and communication abilities.
- Numerical proficiency and experience in cash handling.
- Genuine concern for the well-being of customers and colleagues.
- Comfortable engaging with a diverse clientele in a dynamic environment.
- Generous paid time off policy.
- Discounts on various services.
- Comprehensive health, dental, and vision insurance.
- Life insurance options and a 401(k) plan with matching contributions.
- Increased pay for holiday shifts.
- Employee assistance programs and additional benefits.
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