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Clinical Service Representative

2 months ago

Hamtramck, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Clinical Service Representative to join our team at Henry Ford Health System. As a key member of our patient registration team, you will be responsible for ensuring seamless patient experiences from check-in to check-out.

Key Responsibilities
  • Provide exceptional patient service, ensuring timely and accurate registration, insurance verification, and chart reconciliation.
  • Act as a resource for colleagues, assisting with new hire training and providing guidance on HFHS EHR utilization.
  • Collaborate with medical staff, patients, and other clinic personnel to ensure efficient and effective patient flow.
  • Perform calculations, complete forms, and extensively utilize computer information systems to meet clinic staff and patient needs.
  • Develop strong interpersonal skills to effectively communicate with patients, visitors, and medical staff, both in person and over the phone.
  • Work successfully in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to meet deadlines.
  • Contribute to a team-oriented environment, supporting colleagues and promoting a culture of service excellence.
Requirements
  • High School Diploma or G.E.D. equivalent.
  • Experience as a Clinic Service Representative or similar role.
  • Excellent work quality and quantity, with a strong attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Basic computer skills, including proficiency in software and email navigation.
  • Ability to work effectively in a team setting, with a strong commitment to service excellence.
What We Offer

As a Clinical Service Representative at Henry Ford Health System, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.