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Assistant Manager
4 weeks ago
Reporting to the General Manager/Retail Store Operations, the Assistant Manager co-leads retail store teams and co-manages effective store and donation operations to meet or exceed all established goals. This position is responsible for the safety of team members and customers at all times while on Goodwill property, taking care of team members by making delivery of mission services to them a high priority, the delivery of excellent customer service at all times, properly safeguarding and handling customer donations to maximize their value to our mission.
Key Responsibilities
- Establish a culture of safety, ethics and quality within all levels of the retail and donation store operations.
- Provide leadership, training, guidance and support to team members that foster continuous learning and improvement in performance of the individual and the store.
- Build retail store success by properly selecting, training, mentoring and developing employees.
- Develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient retail sales operations.
- Hold teams accountable to high customer service and cleanliness standards at all times.
- Achieve or exceed budgeted revenue, net income, E/R and all other goals and assigned metrics.
- Ensure standardized merchandising, sales and production procedures are trained and followed.
- Take a proactive role in protecting the organization's assets and resources by appropriately controlling expenses.
- Champion regular communications with all employees to ensure current information about Goodwill's initiatives, programs, benefits, announcements, goals, progress against goals, expectations and accountabilities are broadly known.
Requirements
- High School diploma; some college strongly preferred; bachelor's degree in management, operations or similar field a plus.
- Minimum 3 years' experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals for the organization.
- Experience in non-profits and human services work environments a strong plus.
- Intermediate Microsoft Office skills in Word, Excel and Outlook.
- Lift up to 40 pounds in support of donation and production areas.
- Must be able to meet the physical requirements of the position.
About Goodwill San Antonio
Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio. We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs. We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment.
