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Retail Team Leader

2 months ago

Toledo, Ohio, United States Foot Locker Full time

Position Overview:

As a Retail Team Leader, you thrive in an environment where you can guide and mentor your team to enhance the in-store Customer Experience. You are prepared to take on the responsibility of overseeing all facets of the Customer Experience, which includes: store operations, training, team management, visual merchandising, and safeguarding assets. In the absence of the Store Manager, you will take on all managerial responsibilities. Your success will be evaluated based on your ability to boost sales and achieve profit targets for your designated store.

Key Responsibilities:

  • Inspire and motivate your team to achieve sales that provide outstanding customer service.
  • Ensure high levels of customer satisfaction by being well-versed in all products available and collaborating with colleagues to deliver excellent sales service.
  • Meet sales, customer experience, merchandising, visual, and operational expectations.
  • Serve as a liaison between customers, sales associates, and store leadership.
  • Demonstrate a willingness to learn and share knowledge of products and trends to meet customer needs.
  • Maintain a thorough understanding of all product knowledge, as well as current and upcoming trends.
  • Foster a positive and inclusive workplace culture.

Qualifications:

  • Proven leadership skills with a minimum of 1 year of experience in a customer-focused sales environment.
  • Confident and comfortable engaging with customers to provide an elevated experience.
  • Driven to achieve exceptional results through enthusiasm for interacting with customers and athletic products.
  • Adaptable and resourceful in responding to evolving demands and opportunities in a fast-paced retail environment.
  • Proactively initiates tasks or activities without requiring supervision.
  • Strong analytical and mathematical abilities, including problem-solving, decision-making, and financial analysis.
  • Exemplary ethics, values, integrity, and trustworthiness.
  • Flexible availability, including evenings, weekends, and holidays.

Benefits:

  • Starting Pay Rate: $16.00 / hour
  • Employee Discount: 30-50%
  • Paid Time Off
  • Life, Medical, and Dental Coverage
  • Opportunities for Development and Advancement