Member Services Representative

2 weeks ago


Springboro, Ohio, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.

Key Responsibilities:
  • Customer Service: Greet members and guests, answer phones, and assist with various questions and concerns.
  • Front Desk Activities: Check members in, tour and sign up new members, log amenities, and communicate updates and events.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area, lobby, and facilities, including regular cleaning and upkeep of exercise equipment and restrooms.
Requirements and Qualifications:
  • Customer Service Skills: Exceptional customer service skills, ability to interact positively and professionally with members and coworkers.
  • Experience: Prior customer service experience preferred.
  • Education: High School diploma or GED equivalent required.
  • Physical Demands: Ability to walk, stand, and perform physical tasks, including lifting up to 50lbs.
Why Work at Planet Fitness?
  • Make a Difference: Contribute to changing people's lives by helping us create a healthier Planet.
  • Dynamic Team: Work alongside an amazing group of talented and dynamic professionals.

We offer a range of benefits, including medical, dental, and vision insurance, PTO, free Black Card membership, and more. We are an equal opportunity employer and welcome applications from all qualified candidates.



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