Floor Operations Manager at Highway Cannabis CO

2 months ago


Santa Cruz, California, United States Highway Cannabis CO Full time
Exciting Career Opportunity at Highway Cannabis CO

Become a Floor Operations Manager

Highway Cannabis CO is on the lookout for a committed individual to join our vibrant Floor Operations team. As a pivotal position within our organization, Floor Managers are tasked with maintaining the utmost standards of integrity and reliability. Working at the intersection of customer service and product knowledge, they create a friendly environment, engaging customers in meaningful and informative discussions tailored to their unique needs. Floor Managers are dedicated to ensuring a pleasant shopping experience for our esteemed clientele.

Key Responsibilities:

  • Overseeing all floor activities
  • Providing training, guidance, and mentorship to front-line staff
  • Delivering sales insights and customer support while assisting with front-of-house tasks as needed
  • Maintaining exceptional customer service standards and efficient processes
  • Managing returns and fostering customer relationships
  • Collaborating on staffing requirements and contributing to the retail schedule
  • Coordinating tips distribution and maintaining accurate tip records
  • Utilizing communication tools for effective and clear interactions
  • Conducting till reconciliations during shifts and ensuring accurate record-keeping
  • Ensuring the cleanliness and presentation of the sales floor at all times
  • Efficiently managing online orders
  • Granting employee breaks
  • Proposing innovative ideas for waste reduction and operational efficiency
  • Participating in employee evaluations and performance assessments
  • Setting a benchmark for professionalism and high performance

Qualifications:

  • Availability for evening and weekend shifts is essential
  • Previous management experience is preferred
  • Must have reliable transportation
  • Sales experience is beneficial
  • Experience in the cannabis sector is a plus
  • Proficient in cash handling
  • Strong organizational capabilities
  • Effective communication skills
  • Comfortable in a fast-paced environment
  • Attention to detail is crucial
  • Able to multitask efficiently
  • Capability to lift up to 25 pounds

Additional Information:

All candidates must successfully pass a background check and meet the minimum age requirement. This position offers a comprehensive benefits package, including:

  • Subsidized medical benefits
  • Matching 401(k) program
  • Paid time off
  • Employee discounts and perks
  • Holiday bonuses
  • Exclusive discounts on select products

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