Operational Lead for Retail Success

3 days ago


Fort Myers, Florida, United States Goodwill Industries of Southwest Florida Full time
Job Overview

We are seeking a skilled Shift Supervisor to lead our retail team and drive sales growth in Fort Myers, Florida.

Salary: $45,000 - $55,000 per year, depending on experience.

Location: Based in Fort Myers, Florida, with opportunities to work across various locations.

Job Responsibilities

As a Shift Supervisor, you will be responsible for achieving revenue targets, training staff, and ensuring excellent customer service. You will work closely with the Store Manager to develop strategies that meet performance standards and maintain a positive store environment.

Key Responsibilities:

  • Manage day-to-day operations to achieve sales goals and control expenses.
  • Train and develop staff to provide exceptional customer service and meet production expectations.
  • Monitor and improve merchandise standards, checkout processes, and overall store appearance.
  • Maintain a positive and inclusive store culture, fostering respect and teamwork among staff.
  • Collaborate with the Store Manager to identify areas for improvement and implement changes.
Requirements and Qualifications

To succeed as a Shift Supervisor, you will need:

Education: High school diploma or equivalent required; one year of retail sales experience preferred.

Skills:

  • Excellent communication and interpersonal skills to effectively train and motivate staff.
  • Ability to work in a fast-paced environment, adapting to changing situations and priorities.
  • Strong problem-solving skills to resolve customer complaints and concerns.
  • Basic math skills to manage cash handling and inventory tasks.
  • Familiarity with point-of-sale systems, office software, and telephones.
Benefits and Employee Well-being

We offer a comprehensive benefits package to support your health, career development, and overall well-being:

  • Health, vision, and dental plans.
  • 403(b) retirement plan.
  • Paid holidays and personal time off (PTO).
  • Employee Assistance Program.
  • Store discounts and tuition reimbursement opportunities.
Goodwill Southwest Florida Values

We prioritize respect, stewardship, ethics, learning, and innovation in our workplace culture:

  • Treat all people with dignity and respect.
  • Honor our heritage by being socially, financially, and environmentally responsible.


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