Store Operations Manager
4 days ago
Job Summary
The Store Operations Manager is responsible for optimizing the operating profit of their site and ensuring their store builds a reputation for providing excellent customer service. This role involves growing retail shop sales in all categories and implementing 'best practice' of each component of the retail offer.
Key Responsibilities
- Financial Management
- Manage and track store sales, net profit, and overall store business.
- People Management
- Recruit and select new employees.
- Manage and develop Sandwich ArtistTM, Shift Managers, and Assistant Managers.
- Ensure new employees are trained and inducted in accordance with Subway training requirements.
- Provide ongoing coaching of employees and lead by example.
- Prepare rosters in line with budgeted labor and man hours.
- Run employee counseling sessions and investigation meetings.
- Perform employee appraisals once every quarter.
- Mentor Assistant Managers as required.
- Business Acumen
- Develop and monitor store labor budgets and man hours.
- Invoice, order, and manage daily banking.
- Prepare required paperwork in relation to stock and sales.
- Manage cash variances and wastage.
- Ensure 100% compliance with SUBWAY and council guidelines.
- Retail Acumen
- Perform inventory management and stock control, including weekly stock take and reports.
- Direct and undertake housekeeping activities, such as maintaining store cleanliness and presentation.
- Create and implement Local Store Marketing Plans.
- Complete all required courses as directed by Operations Manager.
- Occupational Health & Safety
- Ensure safety procedures are followed to prevent injury.
- Provide a safe work environment for employees and customers.
- Ensure all accidents are reported as per company process.
- Customer Services
- Promote and encourage a high level of customer service amongst employees.
- Provide a high standard of customer service in dealing with sales, inquiries, and complaints.
- Handle unresolved and/or escalated customer complaints.
- Key Challenges
- Maintain high personal standards in both presentation and work habits.
- Manage point of sale and customer complaints.
- Sales growth, financial management, and analytical judgment.
- Strategic thinking with planning and alignment.
- Inventory management.
- Collaborate and negotiate with others.
- Compliance and process-focused.
- Maintain store cleanliness and hygiene at all times.
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