Client Aide

4 weeks ago

Wilmington, California, United States Salvation Army Full time
Job Summary

We are seeking a compassionate and detail-oriented Client Aide to join our team at the Salvation Army. As a Client Aide, you will provide general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident's condition to the Program Manager, Case Manager, and Lead Client Aide. You will also be responsible for assisting staff in the completion of documentation and tracking resident's progress upon discharge and follow-ups.

Key Responsibilities
  • Provide professional, compassionate, and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents.
  • General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained.
  • Explain rules and procedures to all clients.
  • Ensure client adherence to program policies and procedures.
  • Complete intakes as needed.
  • Enter and update all HMIS data as needed.
  • Follow all program rules and TSA policies and procedures.
  • Complete all intake forms and records, establishing an individual resident file for new intakes.
  • Complete all daily logs, gather all needed signatures, and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
  • Monitor the house and residents, make rounds as directed by your supervisor.
  • Document and report unusual occurrences, incidents, and injuries.
  • Ensure that residents' rooms are neat and clean, hallways are free of obstructions and other safety hazards.
  • Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered to.
  • Maintain security inside and outside of the building.
  • Respond promptly and appropriately to emergency situations.
  • Always maintain resident confidentiality.
  • Assist Case Managers in completing documentation and tracking residents upon discharge.
  • Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
  • Monitor client's medication.
  • Assist with kitchen duties as needed.
  • Assist with cleaning common areas daily, room turnovers, house laundry, and donations.
  • Ability to work an irregular schedule with varying hours as needed.
  • Other duties as assigned by your immediate supervisor and/or management personnel.
  • All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.
Working Conditions

The Client Aide will work in a fast-paced environment with varying hours and may be required to lift up to 10lbs. The ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis is required. The ability to operate a computer, fax, and telephone is also required.

Requirements
  • High School Diploma or GED Required, A.A. or B.A. /B.S. highly preferred.
  • Must possess a valid Class C California Driver's License.
  • Bilingual English/Spanish preferred.
  • Must pass criminal background check to be eligible for employment.
  • Attainment of at least 18 years of age.
Skills, Knowledge & Abilities
  • Knowledge and sensitivity regarding issues of homelessness, mental health, and chronic illness.
  • Ability to obtain annual TB test and complete other required Salvation Army training (decision driving, PTM, etc.).
  • Basic information of blood borne infection and universal precautions including the use of protective devices.
  • CPR/First Aid Certification.

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