Healthcare Support Specialist

2 months ago

Winchester, Indiana, United States Meridian Health Services Full time
Position Overview

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Emphasizing Comprehensive Healthcare
Meridian Health Services is an innovative healthcare provider dedicated to addressing the "whole-person" by integrating physical, mental, and social health to empower individuals in achieving their best health outcomes. This holistic approach fosters collaboration among treatments and healthcare professionals to nurture both body and mind for complete wellness.

We are currently looking for a full-time Healthcare Support Specialist to engage in various patient care tasks, delivering both clinical and administrative support within a school-based health facility. This role will contribute to the provision of primary healthcare and patient management. The Healthcare Support Specialist will be an integral part of a medical care team, adhering to NCQA - Patient Centered Medical Home standards, and may require travel for training and coverage at alternate sites.

This position operates Monday through Friday from 8:00 AM to 5:00 PM.

Key Responsibilities of the Healthcare Support Specialist:

  • Facilitate patient flow through the clinic and escort patients to examination rooms.
  • Measure vital signs and prepare patients for assessments.
  • Organize examination rooms and instruments for evaluations and tests, while maintaining adequate inventory of supplies in all clinical areas.
  • Perform sterilization of instruments as assigned.
  • Screen incoming calls for referrals.
  • Ensure that relevant information and the latest test results are included in patient records.
  • Assist healthcare providers with minor diagnostic procedures and treatments as directed.
  • Remain present in the examination room with the provider during patient evaluations as requested or assigned.
  • Adhere to infection control protocols and ensure compliance with OSHA and CLIA standards due to potential exposure to blood and bodily fluids.
  • Conduct daily equipment checks and maintain records/logs in accordance with regulations and protocols.
  • Prepare medications as required.
  • Maintain CPR certification and licensure requirements.
  • Uphold patient confidentiality.
  • Complete weekly task assignments.
  • Accurately triage walk-in patients and phone inquiries.
  • Restock supplies in medical rooms prior to all shifts.
  • Verify expiration dates on all pharmaceutical and stored products.
  • Follow scheduling assignments.
  • Participate in required meetings, in-services, and committees as requested.
  • Perform additional duties and responsibilities as per credentialed skill level or incidental to the role.
  • Utilize telehealth methods to assist providers.
  • Conduct health screenings (PHQ9, Edinburgh Scale, and GAD 7) as necessary to guide patients to appropriate medical care.
  • Complete Daily Operations Reports as requested by the Practice Manager.
  • Log and transmit temperature data as required for vaccine and medication storage.
  • May oversee coordination of the Vaccines For Children (VFC) program.
  • Manage cash box, audits, and bank deposits.

We are looking for Healthcare Support Specialist candidates with the following qualifications:

  • Graduation from an accredited Medical Assistant program; Certification as a Medical Assistant is preferred.
  • Preferably six months to one year of experience in a clinical setting.
  • Previous experience in pediatrics is preferred.
  • A valid driver's license, a driving record that meets Meridian's driving policy, reliable transportation, and proof of auto insurance are required.

Meridian Health Services offers the following benefits to qualified Healthcare Support Specialist candidates:

  • Health, dental, and vision insurance plans.
  • Merit-based compensation.
  • Voluntary benefits, including critical illness and short-term disability.
  • 401k plan with company contributions.
  • Generous paid time off (PTO) policy.
  • Professional development funding.
  • Wellness initiatives.
  • A work-life balance-oriented organization.

All Meridian employees are required to undergo drug screening, TB testing, extensive background checks, and fingerprinting. Meridian Health Services recommends that all individuals who join the organization receive a flu shot and Covid vaccination to enhance the safety of our staff and the patients we serve. We also adhere to Covid-related protocols, including mask-wearing, social distancing, and sanitization.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and participates in E-Verify.

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