IT Service Desk Technician
4 weeks ago
Penske is a leading transportation and supply-chain company with a rich history of innovation and excellence. We're a team of dedicated professionals who are passionate about delivering world-class technology solutions to our customers.
Job SummaryWe're seeking a highly skilled IT Service Desk Technician to join our team. As a key member of our IT department, you will provide technical support to our PC users in both corporate and field locations. Your expertise will be essential in troubleshooting and resolving hardware and software issues, ensuring our technology solutions keep our company and customers moving forward.
Key Responsibilities- Provide first-level technical support to resolve general internal system support issues via phone and remote communication tools.
- Work on special projects and laptop software configuration.
- Log all support calls into the call tracking system.
- Collaborate with programming staff to communicate software issues.
- Follow up with callers to ensure customer satisfaction.
- At least 2 years of prior customer service experience (technical preferred).
- Prior Service Desk and Project Management experience preferred.
- Vocational/Technical or certification required.
- Bachelor's Degree preferred.
- A+ Technical Certifications preferred.
- Excellent communication skills required.
- In-depth knowledge of Windows 10, Edge, Chrome, and Office 365.
- Knowledge of and ability to troubleshoot Printers in a Windows environment required.
- Basic understanding of VDI and network connectivity required.
- Working knowledge of wireless technology and mobile environment required.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
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