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Cybersecurity Relationship Manager

3 weeks ago

Étreux, Hauts-de-France, United States Pentera Full time

Pentera is a leading provider of Automated Security Validation, and we are seeking a highly skilled Cybersecurity Relationship Manager to join our team. As a key member of our Customer Success organization, you will be responsible for maintaining and expanding our relationships with a portfolio of customers.

About the Role:

This is an exciting opportunity to work with a rapidly growing company that is well on its way to becoming the premier provider in the security validation space. We are looking for a highly motivated customer relationship leader who is ready to build and nurture relationships, drive value through the adoption of our product portfolio, and identify opportunities for expansion.

Responsibilities:
  • Operate as the lead point of contact for all matters specific to your accounts.
  • Representing the company at customer accounts and voicing customers' needs internally ensuring customer expectations are met.
  • Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
  • Forecast and track renewals and other key account metrics.
  • Seek growth & sales opportunities within the portfolio of accounts.
  • Develop technical understanding of the Pentera product portfolio.
  • Work closely with our Delivery Engineers to develop and execute on engagement strategies.
  • Maintain close collaboration with our Sales and Channel teams.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Gather, catalog, and report customer feedback to relevant stakeholders to ensure customer sentient is embedded into our product and experience development.
  • Manage ad-hoc queries from customer accounts.
  • Record account details and customer activity within the CRM platform.

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, and a comprehensive benefits package.