Member Experience Expert
7 days ago
**Job Summary**
We are seeking a seasoned Sr. Call Center Representative to join our team at Great Lakes Credit Union.
The ideal candidate will possess a strong background in customer service, excellent communication skills, and a passion for delivering exceptional member experiences.
Key Responsibilities
Responsibilities include:
- Member Support**: Provide timely and effective support to members, responding to inquiries, resolving issues, and offering expert advice on financial products and services.
- Account Management**: Maintain accurate and up-to-date records of member interactions, transactions, and account information.
- Team Collaboration**: Collaborate with colleagues to achieve departmental and credit union goals, supporting a positive and inclusive work environment.
Requirements
To be successful in this role, you will need:
- A high school education or equivalent
- Three to five years of related experience in customer service or a similar field
- Excellent communication, problem-solving, and analytical skills
- A strong ability to work in a team-oriented environment
Benefits
We offer a comprehensive benefits package, including:
- Competitive total compensation package
- Health & wellness programs
- Employee banking benefits
- Company-paid life insurance
- Generous paid time off
- Retirement savings plan (401(k))
- Professional development opportunities
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