Member Experience Expert

7 days ago


Chicago, Illinois, United States Great Lakes Credit Union Full time

**Job Summary**

We are seeking a seasoned Sr. Call Center Representative to join our team at Great Lakes Credit Union.

The ideal candidate will possess a strong background in customer service, excellent communication skills, and a passion for delivering exceptional member experiences.

Key Responsibilities

Responsibilities include:

  • Member Support**: Provide timely and effective support to members, responding to inquiries, resolving issues, and offering expert advice on financial products and services.
  • Account Management**: Maintain accurate and up-to-date records of member interactions, transactions, and account information.
  • Team Collaboration**: Collaborate with colleagues to achieve departmental and credit union goals, supporting a positive and inclusive work environment.

Requirements

To be successful in this role, you will need:

  • A high school education or equivalent
  • Three to five years of related experience in customer service or a similar field
  • Excellent communication, problem-solving, and analytical skills
  • A strong ability to work in a team-oriented environment

Benefits

We offer a comprehensive benefits package, including:

  • Competitive total compensation package
  • Health & wellness programs
  • Employee banking benefits
  • Company-paid life insurance
  • Generous paid time off
  • Retirement savings plan (401(k))
  • Professional development opportunities
],

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