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Head Host/Hostess at La Colombe d'Or Hotel

1 month ago

Houston, Texas, United States La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant Full time
Head Host/Hostess Job Description

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant is seeking a skilled and charismatic Head Host/Hostess to lead our front-of-house team.

Key Responsibilities:
  • Greet guests and ensure a warm welcome upon arrival.
  • Manage reservations and waitlists with precision and efficiency.
  • Provide exceptional customer service, responding to phone calls and online inquiries in a timely and professional manner.
  • Assist with organizing and setting up private events, ensuring seamless execution.
  • Handle guest concerns with poise and professionalism, resolving issues promptly and effectively.
  • Perform light cleaning duties, maintaining a clean and welcoming environment.
  • Develop and maintain strong relationships with guests, ensuring a memorable dining experience.
Requirements:
  • Previous experience as a host or in a customer service role is highly desirable.
  • Ability to lead and motivate team members, promoting consistency and excellence in service.
  • Strong communication and interpersonal skills, with the ability to multitask and handle a high-volume workload.
  • Proficiency with computer systems and software, including Microsoft Office and reservation management systems.
Benefits:
  • Flexible schedule
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental Life and Disability Insurance
  • Paid Time Off (PTO)
  • Employee Discounts
  • Professional Development Assistance
  • Employee Meal
  • Salary starts at $18/hour plus tips