Operational Leadership Role for Ambulatory Healthcare

4 days ago


Worcester, Massachusetts, United States Edward M. Kennedy Community Health Center, Inc. Full time

We are seeking a highly skilled Centralized Operations Manager to join our team at the Edward M. Kennedy Community Health Center, Inc.

Company Overview

The Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts, serving Worcester, Framingham, Milford and surrounding communities. Our organization is thriving and growing, with an expanding team across multiple sites.

Role Overview

This Operational Leadership role will provide oversight for day-to-day operations and personnel in our Referrals and Insurance Outreach Departments. The ideal candidate will have 4+ years supervisory experience in ambulatory healthcare, preferably with knowledge of health center workflows for back-office operations.

About the Job

This role involves ongoing measurement of efficient and effective operations performance, data collection, tracking, analysis, and implementing strategies to enhance productivity. As an employer of choice, we pride ourselves on our inclusive workplace environment that fosters teamwork, accountability, and respect, supporting the growth and development of each employee.

Responsibilities
  • Hire, train, and supervise staff, providing coaching and performance evaluations.
  • Monitor and adjust operations to meet standards, ensuring adequate staffing for optimal departmental management and resource use.
  • Develop and implement policies, procedures, workflows, and schedules to maximize efficiency.
  • Create and analyze performance reports to identify trends and improve operations.
  • Maintain high staff productivity and customer service for an enhanced patient experience.
Requirements
  • 4+ years supervisory experience in ambulatory healthcare.
  • 2+ years in Insurance/Payor Management and/or Referrals.
  • Knowledge of health center workflows for back-office operations.
  • Excellent communication and culturally appropriate customer service skills.
  • Patient, flexible, and adaptable.
Salary and Benefits

The estimated salary for this position is $60,000 - $70,000 annually, competitive with industry standards. We offer medical insurance starting on the first day of employment, paid time off packages, dental and vision insurance, 403b Retirement Plan with employer match, Flexible Spending Accounts, and Employee Assistance Program.



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